1. Our Promise
We only succeed when you succeed.
At FormOne, we believe in a simple principle: if your company registration application gets rejected by SECP for any reason, you should get your money back. No complex terms, no fine print, no hassle.
100% Money-Back Guarantee
If SECP rejects your application for any reason whatsoever, we will refund you the full amount. No questions asked.
Our fees consist of two components:
FormOne Service Fee
Our platform fee for processing your application, document generation, and customer support.
SECP Government Fees
Official fees charged by the Securities and Exchange Commission of Pakistan.
Both components are fully refundable if your application is rejected by SECP.
2. When You Get a Full Refund
You receive a 100% FULL REFUND in these situations:
SECP Rejects Your Application
If your application is rejected by SECP for any reason, you get a full refund. This includes:
- •Name not available or restricted
- •Business activity not permitted
- •Documentation issues
- •Any other reason SECP provides
✓ 100% refund of all fees (FormOne + SECP)
You Cancel Before SECP Submission
If you decide to cancel your application before we submit it to SECP, you receive a full refund of all fees paid.
✓ 100% refund of all fees
Service Failure on Our End
If we fail to deliver the service as promised due to a technical issue, error on our part, or inability to process your application.
✓ 100% refund of all fees
Duplicate or Incorrect Payment
If you were accidentally charged twice or there was a payment processing error.
✓ 100% refund of duplicate/incorrect charges
Important: The only time we cannot provide a refund is if your company has been successfully registered with SECP and you've received your incorporation certificate. At that point, the service has been completed successfully.
3. Refund Processing Timeline
Once your refund is approved, here's what happens:
Automatic Detection
When SECP rejects an application, we're notified automatically and your refund is initiated immediately.
Within 24 hours of rejection
Processing
Our team processes the refund to your original payment method.
2-3 business days
Bank Processing
Your bank or payment provider processes the refund to your account.
5-7 business days
Total Timeline: Most refunds are completed within 7-10 business days from the rejection notice. You'll receive email confirmation at each stage.
4. How to Request a Refund
Good news: In most cases, refunds are processed automatically when SECP rejects an application. You don't need to do anything.
If you need to request a refund manually, follow these simple steps:
Contact Us
Email us at refunds@formone.pk or use the support chat in your portal
Provide Your Details
Include:
- •Your email address
- •Application ID (if you have it)
- •Brief reason for refund request
We'll Take Care of the Rest
Our team will review and process your refund within 1-2 business days. You'll receive confirmation via email.
Questions? Our support team is here to help at support@formone.pk
5. Contact Us
For refund requests or questions about this policy:
Our Guarantee to You
If your application doesn't succeed, you don't pay. It's that simple.
Note: This refund policy applies to all orders placed on or after November 5, 2025. FormOne reserves the right to update this policy with notice. Refunds are processed to the original payment method used. This policy does not affect your statutory consumer rights.